Shipping policy

Shipping Policy

Suhflo™ | Effective Date: 22 October 2026

At Suhflo™, we are committed to providing a smooth, reliable and convenient shopping experience. We work with trusted shipping partners to ensure your order reaches you safely and efficiently.

1. Shipping & Delivery Times

Our estimated delivery timeframe is 3–10 working days from dispatch, depending on your location and courier availability.

Working days exclude weekends and public holidays.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

2. Order Processing

Orders are typically processed within 1–2 working days after payment confirmation.

Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information, where available.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

Any applicable free shipping offers or promotional shipping discounts will be automatically reflected at checkout.

4. Order Tracking

Once your order has been shipped, tracking details will be provided via email, where available.

Please allow sufficient time for tracking information to become active after dispatch.

5. Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

High order volumes or seasonal demand.
Courier or logistics disruptions.
Public holidays or adverse weather conditions.
Incorrect or incomplete delivery information.
Customs processing, where applicable.

We appreciate your patience and will assist with delivery-related concerns.

6. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are accurate at checkout.

If you notice an error, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has been dispatched.

7. Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact our customer support team.

Provide your order number and a description of the issue, along with supporting photographs where applicable.

We will investigate the matter with our shipping partners and arrange an appropriate resolution in accordance with applicable consumer protection laws.