Return & Refund Policy

Suhflo™ | Effective Date: 22 October 2026

At Suhflo™, customer satisfaction is important to us. We take pride in offering quality products and aim to ensure that every order arrives in excellent condition.

Please review our Return & Refund Policy before making a purchase.

1. Returns

We accept return requests within 30 days of delivery, provided that:

• The product is unused and in its original condition.

• The product is returned in its original packaging, including all accessories and components.

• Proof of purchase or an order confirmation is provided.

Returns must be approved by our customer support team before products are shipped back.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.

To help us resolve your issue, please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

Once your claim has been reviewed and approved, we will arrange an appropriate replacement, refund or other remedy at no additional cost where required by applicable law.

3. Non-Returnable Items

We generally cannot accept returns for:

• Products damaged through misuse, negligence or improper handling.

• Products showing significant signs of use, unless defective.

• Products missing essential components or accessories, unless they were missing on delivery.

These restrictions do not affect your statutory consumer rights.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Exchanges and Replacements

If you receive a defective, damaged or incorrect product, we may offer a replacement or exchange, subject to product availability and your applicable consumer rights.

If a replacement is unavailable, an eligible refund will be offered.

6. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If the return is due to an error on our part, or a damaged or defective product, Suhflo™ will cover reasonable return shipping costs where required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed for shipment.

Once an order has been dispatched, our standard return process will apply, subject to applicable cancellation rights.

8. How to Request a Return

To request a return or report an issue with your order, please contact Suhflo™ through the contact form on our website.

Include your order number and the reason for your request.

Website: https://suhflo.com

Please do not return any items without receiving return instructions from our support team.

9. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Where local law provides additional protections, those legal requirements will take precedence over this policy.

Suhflo™ — Designed to Make Everyday Living Better.